Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. I own a venue. Promised by 2/23. Long story short the ticket transfer did not go smoothly. Very helpful indeed! Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Marvin J was a great help to me in getting my tickets when n the website wasn't working. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I have put in calls, live chats and emailed customer support. I never used them before but I know many people who have. We absolutely value your feedback and apologize for the stress this may have caused you. The second time was one of my worst experiences trying to buy event tickets. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. VividSeats has B rating with the BBB.org as of September 2022. Yes, you get great prices on concert tickets because it is a con. Do not use Vividseats!! When the tickets never came, I contacted Vivid repeatedly. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. We encourage you to reach our to our online support team by sending us DM on social media. Read more Comments: 0 So I recommend never buying anything from this place. The market price provided by Vivid was over $500 per ticket. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We understand how this may be upsetting for you. There were no humans to talk to to get my tickets before the event started. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. FAQ. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. All for the seller, not for the customer. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. That clearly didn't happen bc I received NO TICKETS! We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. So, Vivid seats charged an additional $196. We launched @recap.email and legal webhooks. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Refunds can only be granted in the event a show is cancelled. Finally got my tickets and had a great time speaking to the very helpful gentleman. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! BS. I then I received an electronic transfer notification which I followed through on. Bought 6 tickets and only 4 were transferred. What I received were tickets in Section B, Row N, Seats 147 & 148. Don't EVER use vivid seats for any purchases. I found two separate listings for tickets in the same section and row. Desired outcome: It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. The third party did not send us the electronic tickets. You advised that you arrived at 7:50 PM. We are absolutely sorry to hear what you experience. Desired outcome: Customer service told me they will not help me because I already accepted the tickets. 3 for $533.58. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. They take your money, and you have no valid tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Who Sets the Price on Vivid Seats? The person the ticket was for has since died. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Thank you Amanda. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. We assure that you and your partner will be able to sit together. Showed up after start of game and lot was closed. We lose as a result of your opportunistic business model. It also assists sellers who have tickets and want to sell them safely. Anyone can write a Trustpilot review. The total price was $1405.95. What are "Email Delivery" and "Instant Download" tickets? When I got to the rodeo they couldn't find my ticket so I had to get a new one! Angel P helped me out. Lack of preparation and communication from the recruiter for each step of the process. Had rented a room just for this event. Vivid Seats is as legit as ticketing sites come. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Save. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. 1239964100050. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Terrible customer service. I have bought tickets through Vivid Seats for two different concerts. The buyer is responsible for these costs. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. This review was chosen algorithmically as the most valued customer feedback. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 The event was then rescheduled for July of 2021and then cancelled again. One arrived by mail with a "Lot 16" other was delivered electronically. Leave the paper at home! Total SCAM! They can see this but they refused to issue a refund. I asked to speak to the manager, told me there was no one above him. I had to buy either 1 or 3. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. WRITE REVIEW. This was an absolute nightmare. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. My friends and I attend several differant venues and purchase tickets online. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. My experience is consistent with those reported on BBB. Phoney Company! No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Chicago Illinois Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The issue was they didnt have the tickets, but had 2 close by. Vivid Seats is a trusted and reliable way to buy and sell tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. With the plethora of ticket resell sites, this is one to avoid. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. In one order, my tickets arrived via email within an hour or so. And in checking with the Keillor show I found that the show was not sold out! The 21st was spent on the phone trying to aquire our tickets. They simply dont care. Do not waste your time or money on this company. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Vivid Seats ranks 27th among Tickets sites. Group tickets DO NOT need to have electronic tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. At this venue, Section B is behind the Pit. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Then the day of the event I got an email cancelling my ticket. I just want the Tickets I spent over 2 thousand of my hard earned money on. Customer identification can be provided if needed. Avoid this site and their markup fees! The company was founded in 2001. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . The request was put. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. The Insurance is not included. I will not be using this company again and will never refer a soul. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Desired outcome: Enjoy reading our tips and recommendations. He deserves 10 gold stars! We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Is SeatGeek Legit? After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid seats sucks. Also, VividSeats says all orders are 100% . She says no digital. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Customer service would not help since the event was technically postponed and not cancelled. For more information about reviews on ConsumerAffairs.com please visit our I called Vividseats and was told there was nothing they could do. Desired outcome: THEY ARE SCAMMERS. We're serious about getting you to the live events that you love. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I tried calling two hours before my event as the tickets never arrived. None of the options worked for us NEVER will I use this company again. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Mark, your concerns are absolutely matter to us and we certainly value your feedback. They are efficient, professional and the price is always right. Do I need to print these tickets? Vivid Seats - Fraudulent agreement / promises made for a full refund I suggest never doing business with them. On December 13, 2022, I received the tickets from Vivid. Read full review of Vivid Seats and 1 comment. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. Unsubscribe easily. Never again. They made me jump through hoops to get my money back. Your transaction is secure, and you also get a full refund for canceled events. Our content is intended to be used for general information purposes only. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid charged me 78 dollars for a 30 dollar ticket. This complaint was posted by a verified customer. I got nfl tickets from them that never arrived. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I paid $322.17 for 3 seats. Will be buying more tickets from them in the future. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Will my seats be side by side? If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Desired outcome: The email made a vague reference to covid 19 but no definite reason was given. From over pricing. To sell tickets, they must meet Vivid Seats requirements. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Sign up to receive our free weekly newsletter. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. New customers can take advantage of this exclusive discount offer! I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Yes. Order number [protected]. Click here to get notifications about new complaints of Vivid Seats. Vivid Seats Culture At a Glance. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . ColPhorbin 1 yr. ago The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Thank you. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Ticket master from now on! We are filing fraud with the bank and reporting to the bbb. I will never ever purchase from Vivid seats again. Reliable & Rewarding Tickets. What 4 Analyst Ratings Have To Say About Vivid Seats. Vivid seats is horrible. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. We appreciate your patience. Disgusted. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. If there is more I will do that as well lost time and money. He reassured me of any concerns I had and was very patient with me. I never received my tickets but was charged for them. I asked to print the tickets for my group but was told I had to use the electronic system. Thank you, you have successfully subscribed to our newsletter! Vivid Seats goal is to safely and securely connect customers with event tickets. The tickets are yours now to you have to figure out what to do. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos A. Amalia G. Today. Vivid Seats. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Seats' email and phones were not responding to many numerous requests. I expect to pay the normal service fees, but not what you charged me for the tickets. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I'm very disappointed in Vivid Seats. How is one supposed to know that xfer Piggyback means your tickets aren't together? But, what I'm reviewing . Absolutely disgusting. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Great service. We were refused. They refused to issue a refund as they said the tickets were sent via email. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Just go through Ticketmaster or the event website directly. they are all the same basically. The office is amazing. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Unsubscribe easily. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Long story short I never received the parking pass and had to pay in full at the gate. VIVID SEATS LLC. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We would like to look further into this for you. The support team was very friendly, knowledgeable about the event, and got me great seats. We'll get you there. Yes. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets.

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