We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. The booking # is *******. We are told now that change is not possible at all because vouchers have expired. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Booking your first river cruise? Enrollment required. This is known as ship swapping. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. However, the most important part of any cruise, for me is the excursion choice. Desired outcome: For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. For the cabin on the cruise, we indicated separate beds for their cabin. We accepted the vouchers in good faith. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) We will never try Viking again! service we should have received at least a partial refund . Fraud and deception! We missed 2 ports of call and 1/3 of our sites to see the auroras. We were told that since we used vouchers we were not eligible for a refund per policy. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. We booked the *********** cruise with Viking prior to COVID *****************. As a matter of policy, BBB does not endorse any product, service or business. Viking is not a good company to work with. I have contacted Watcdog BBC who are interested. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. There is rock on the bottom; theres also this little house in the middle of the river. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Cost includes $12.95 plus applicable local sales tax. A place on the excursion I tried to book. Cruise delayed because of COVID. Viking booked the hotels for these excursions. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Jan 26, 2023 01:33pm. Travel Codex is owned by Travel Codex, LLC. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. We may receive compensation when you click on links to those products. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Seldom travelers may not get enough value to warrant the cost. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. We were running between the airlines at ***** to find out what was going on, very frustrating. 23. The next indicator of river flow problems is the Thames River in England. Find out how we combat fake reviews. My bag didn't make it. Mind you, my cruise cost over $27,000. took the call and told us that schedule wouldn't be available most likely till January 2023. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Not enough for the money hungry cruise line. Planning a cruise? I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Other viking customers from ******* on the same cruise were also booked the same flight. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Expires March 31, 2023. #7. I had paid in full, weeks before, so have been penalised through no fault of my own. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . That is all it took, I was hooked. Obviously a 2 week notice was impossible in our situation. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Learn more. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Viking changed our flight schedule at very short notice. They also issued non refundable vouchers for our port excursions. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. You will be cruising, you will be enjoying," he said. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. This is an awful company to deal with. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. In this case, you will receive a full refund of your cruise fare. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Viking Ocean Cruises has sailings listed for June, 2021. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Sheila Davies is a retired gas industry professional based in Northumberland, England. This site does not include all card companies or credit card offers available in the marketplace. The two most popular are the Rhine and the Danube. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. Booked a trip just before covid hit which had to be canceled for obvious reasons. Heres what you need to know. Guests and travel agents on impacted departures are in the process of being notified. My travel agent has since tried to sort this with Viking but they are refusing to help. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Holland America Cruise Line | Travel Requirements & Safety Protocols. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. We purchased Travel Protection Insurance. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. Winston Folkers. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Viking Cruises. You could tear down the house and build a dam there, but that is not what is going to happen.. BBB Business Profiles are subject to change at any time. I believe this policy and practice is clearly unfair and rather reckless. This guarantee is combinable with all other Viking offers available. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Norse Atlantic Airways to Launch NY-Rome Flights. I told a member of staff about this and was directed to use a toilet on the top deck. Our trip was canceled and a voucher was issued. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Viking River Cruises has left an official reply on this complaint. The photo is from my first premium, international award flight in 2012. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Heres what you need to know. We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Find the right card for you. It was too windy and not safe so decided not to try to use their tender. Claim your profile to access Trustpilots free business tools and connect with customers. The first five miles of headwaters have completely dried up. Weve been cruising since March with no issues until August, said Schreiner. "Given recent developments and the developing conflict in Ukraine,. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Related: Booking your first river cruise? Refund or partial credit. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made.

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