Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. FALSE. Read the complaint here: StubHub Refund Class Action Complaint On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Paul Sawers / VentureBeat . It is ridiculous. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Your email address will not be published. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. The reasoning is due to the financial impact form coronavirus. StubHub has not responded to the lawsuit. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The suit was filed in error, according to the plaintiff. According to the filing, McMillan purchased two tickets to an NHL game in early March. They told me to sell them. Share this with everyone please!!!! I purchased six tickets to Hamilton on 12/1/21. If you sell on Stubhub they will waive the sellers fee. There is a chance that StubHub will settle the case in the future. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. I tried contacting support and I kept getting the same response. No refund or voucher has been offered. StubHub is an eBay company that began selling and reselling event tickets in 2000. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. FanProtect Guarantee: This is the only way to get a cash or credit award under the Settlement. According to the complaint, such was the case until the coronavirus pandemic became the new reality. In this . When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I am not good at technology. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. They sent me tickets for a baseball game on the wrong day. Mobile app: The news comes just over a week after ticket resale sites began requesting corporate bailouts. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . StubHub changed its refund policy about a month ago. And the seats they offered were listed for $30 less than the ones I purchased. Same seats wrong game. Please add me. Its now 3/3/22 so thats 64 days since I requested the refund. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Sign up to receive our free weekly newsletter. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. I bought 2 tickets to a concert in SC that was cancelled. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Still have tickets to the cancellation. They're upset StubHub is refusing. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Read our Newswire Disclaimer. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. It is possible to request a refund on a purchased StubHub ticket manually. The first person I spoke with said that the tickets had been sent. Please add me I have communication and documentation to prove stub hub is just keeping my money. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The next day, I received a $500 charge. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Until the event id canceled (not postponed) they won't give a refund. I was a part of this fiascoplease add me. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. McMillan then asked StubHub to refund his money. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. If I could give zero stars I would. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. In the meantime, they may continue to pursue the case individually. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). So Farley filed a credit card dispute against them, and won back his $600. Print. Before commenting, please review our comment policy. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Never received email and Stubhub charged me $288 for not delivering. StunHub has to be the worst company in the history of companies for customer service. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. I want my damn money from the purchase of my tickets!!!! StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . This time Stubhub claims they sold tickets and sent me email to transfer tickets. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. All Rights Reserved. Copyright 2022 Consumers Unified LLC. Last Updated on May 5, 2021 by Dave Clark. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Terms and Conditions. The Hollywood Reporter is a part of Penske Media Corporation. The federal court ruling in the case is a consent judgment between the parties. The Daily Journal named her a Top Woman Lawyer in California for 2021. The Court in charge of this case still has to decide whether to approve the Settlement. This is a major change for the ticketing industry. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Sep 15, 2021, 1:28 PM. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. This is the first time I have been using this website. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. The case seeks monetary damages and restitution remedies for consumers. that reports on class action lawsuits, class action settlements, McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Who should shoulder those cancellation costs? Its policies are not just designed to protect consumers. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. At the same time, buyers expect immediate refunds. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Lied to me and stole from me. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. This is so ridiculous. 2. I went thru proper channels and they lied about refund. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I purchased tickets via StubHub for a concert 3 months in advance. He was offered a coupon that was worth 120% of the original price. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. They too should be held accountable. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to I was told the offer for alternative tickets was the only offer that would be made other than a refund. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The MDL transfer order can be found here. I bought my tickets under a much different safety expectation. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Unsubscribe at any time. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. | The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The case is based on an NHL game that was canceled because of a strike. Their customer service is useless and brain dead. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. The complaint claims that the company did not offer refunds for tickets to canceled events. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. CEO Baker is just another crook collecting money he never earned. ConsumerAffairs is not a government agency. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The NHL postponed its season on March 12 in the massive wave of. Less than two weeks later, StubHub amended its policy. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". All rights reserved. THEY LIE. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. drug injury lawsuits and product liability lawsuits. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I want my refund from them as well. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Call toll-free from the U.S. or Canada, or chat online with support. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. They sell you things they don't actually own and if there's an error, too bad for you. How do I know I can trust these reviews about StubHub? I had to spend hours on the phone with StubHub just to get them to do their job. No refund bottom line. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The coupon, of course, expired in 12 months. However, it will likely face a significant amount of litigation. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I purchased OHL tickets the day before the game. Deadline: May 17, 2022. Please add me to this class action against STUB HUB. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale..

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