This is a very unprofessional way of handling the situation as this concerns health and safety. Can I use a business lounge if I have a coworking or a private office booking on the same day? Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Some of the staff that work the front offices are nice but the good ones leave quickly. Do not do business with this company. You have not been charged fees for no reason, you have been charged correctly. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. This does not apply to contract's renewal or expansion. Move out, and move on. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Michelle Spire Great discounts. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Youre able to bring one guest per visit. Thank you, In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Please email me at lorraine.brule@regus.com with your company name and details. I look forward to receiving more information from you. She at least implied that Hannah`s use of the printer was a nuisance. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. I have now joined acquire and Regus. They are scammers, and incredibly dishonest. Not only they refuse to return my deposits they also threaten me with lawsuit Yes DragonPass also sells lounge entry direct without the need for a membership. This is also very unfair as we are paying for an office that we are not using because of the heating. Thank you for setting up this process for me. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Disgusting behaviour. Best wishes, This comment was posted by a verified customer. Does anyone know how to get the GBP payment back? Neither document indicates that there is no opportunity to terminate for an entire year. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Save my name, email, and website in this browser for the next time I comment. 205 0 obj <>stream As far as the payment is concerned, it has been made in full. . Hi Mike, Im sorry if you felt the need to escalate this. Any service that you do not require can be opted out through your online account. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. . What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Best regards, Lorraine Brule Who has the free mental bandwidth to keep track? However when I went to check out online, their web site went blank. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. You have been with us for several years and already experienced renewals. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. You will regret signing with Regus. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Today Sandra replied to my messages on both message boards and via email. In the next paragraph, you should ask the authority for confirmation of cancellation. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Welcome. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. It then states that you must provide this written notice at least three months before that end date. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. This is held for seven days only as a fraud-prevention measure. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Share your photos and videos with others to prove the truth of your words. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Assistant Global Customer Service at Regus. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Boost your business and gain an instant local presence with a virtual office in Fort Wayne. It then states that you must provide this written notice at least three months before that end date. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am surprised that youre now challenging this known process. 11-20 people: Full refund in case of cancellation 10 days or more in advance. *T&Cs apply. Your email address will not be published. Our customers satisfaction is our priority. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Regus appears unwilling to make these same accommodations. You're going to be billed for an entire year. Its important to think of the business you are trying to end your term without proper notification. French has been your invoice and communication language since day one but Ive just updated it to English for you. %%EOF So, I don't think there won't be an issue with it. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. This company bills you for services you do not use. I would like to request you to cancel my membership with you kindly. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Thank you, Open the Amazon Prime cancellation page. This is also very unfair as we are paying for an office that we are not using because of the heating. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. We apologise if for any reason you didnt receive these reminders. Hi Andrew, at least on my Regus account I am not required to have card details entered. %PDF-1.6 % Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Please fill in your details and a member of our team will contact you shortly. They will ignore your requests and continue to bill you. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). We find it very unfair that for this reason you post a very visible, insulting and untrue review. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. These emails were sent to the email address you registered with us on the same day you signed the agreement. 2. Won't be a good idea until they change their management. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Why have me sign a contract if you aren't going to keep your word? Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. And, as I am moving to another state, it won't be possible for me to continue with the same. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. this is absolutely gross and scam. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Our team is ready to answer your questions. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Companies can ask for reviews via automatic invitations. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Make it brief, not elaborate. We appreciate your business. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Ive been their customers for the past 3 years, paid everything in full. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Updated. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. 2023 Trustpilot, Inc. All rights reserved. They only communicate via email. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If we . Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. please give me my refund. It's a yellow button near the top of the page. I have stopped all payments since then due to loss of job and relocation for school. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. I look forward to receiving more information from you. Your email address will not be published. I will be taking legal action if this is not returned within 28 days (31/03/2023). My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I tried a one-month subscription and it has been literally impossible to cancel. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. The complaint has been investigated and resolved to the customers satisfaction. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Global Customer Service at Regus, They auto renew your contracts without your permission. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. We use dedicated people and clever technology to safeguard our platform. Products used:I signed up for a virtual office space. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. This will surely increase the credibility of your complaint. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Otherwise why would so many victims protest about this company? We would like to confirm that your concern is since been resolved as per the details shared with you. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Anyone can write a Trustpilot review. How regus allowed to get away with their hidden automatic renewal. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Try ipostal1. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Update: a big thanks to the Luton branch who actually decided to look into my account further. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Regus flagged this review for containing harmful or illegal content.Read more. I would love to help further but havent been able to identify your account. I would love the opportunity to help further but havent been able to identify your account. Hi, is anyone aware if this is still valid and if any issues occurred? If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. The quality of Regus office space is good and available services/appliances were reliable. We may have received incorrect data. Guests are not included, so anyone entering with you will be charged US$31 per person. This was not pointed out to me when I signed up for my virtual office. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Your language and other settings can be amended through your online account i. E., myregus.com. From,Hedy GreeneAp. Hi Dr. Carrie Jaffe, thank you for getting in touch. I have had no regrets having my office here and am committed to staying with them. There is high turnover with their reception staff and they have terrible customer service. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Just terrible management at Regus. if so what was their response. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. bay rivers district standings, cleveland state university academic calendar,

Does A Sump Pump Pit Need To Be Vented, Wood Radio Justin Barclay, Stagecoach Sickness Policy, Articles H