Was looking everywhere but at her customers. Footasylum. Happy from start to finish! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. The lady at the till was no better. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Great to hear that the parcel arrived so quickly. 44.99. Still over 300 down! Ordered coats for 2 of my sons in the sale. Hey MattThanks for taking the time to leave us a review. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Find out how we combat fake reviews. All rights reserved. Round and round in circles. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. That is great news that they arrived a day early!We hope to see you again very soon. Free return by our courier service. Great sale and super quick on delivery. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. We also ensure all reviews are published without moderation. That is great news that they arrived a day early!We hope to see you again very soon. Useless. Order placed on Monday standard deliver paid for and the parcel arrived the next day. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Asked for a pair of trainerscould not even tell what the guy said. I will always order with footasylum I am very happy with the service and products. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Alternatively, enter your order number and email address into Hermes to monitor your delivery. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. - Rebecca Jones, posted 1 year ago Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Find out how we combat fake reviews. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. They also offer a WhatsApp device but it doesnt work. Price was unbelievable for what I got! For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! All rights reserved. And would recommend to all my friends amd family. They have scribbled size 7 on it. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Ordered standard delivery, was dispatched the next day & arrived the day after. I can't even point the blame at one member of staff because they were all terrible. Delivery to Australia was super cheap and very very fast! Thanks,Rebekah. Great sale and super quick on delivery. Ordered coats for 2 of my sons in the sale. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. | Read 8,321-8,340 Reviews out of 55,152 We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. 2023 Trustpilot A/S. AVOID THIS COMPANY!!!! Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Received 2 small refunds for I don't know what! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. It needs to be unworn or unused and still have the original tags. That is great news about the fast delivery.We hope to see you again very soon. Shocking company - bought two items trainers and sliders order value 100.28 never received. All items must be returned in their original boxes and packaging. Delivery Methods. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. T3 is part of Future US Inc, an international media group and leading digital publisher. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Date of experience: January 04, 2023. Ends: Mon 6 Mar 2023. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. The lady at the till was no better. In November 2022 I placed an order with FootAsylum and it never came. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. These featured collections are typically the most popular and best-selling products on the Footasylum website. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Purchased 2 pairs of Salomon trainers in different sizes. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Ordered standard delivery, was dispatched the next day & arrived the day after. Thanks,Rebekah. 27 Feb. At least 30% off in the . Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Tommy Jeans. I have worked in retail for over 15 years. We spoke to Footasylum's senior leaders . Wore them only half a dozen times and the suede covering split along the line of the little toe crease. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Extremely moody.I've never seen such self absorbed people. Reordered again Sunday afternoon, Monday morning was here. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . They sent me trainers in a damaged box. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Package allegedly dispatched on 11th December and now reported as list in transit! Heres how it works. Take care!Thanks,Rebekah. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We use dedicated people and clever technology to safeguard our platform. Shocking company - bought two items trainers and sliders order value 100.28 never received. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Thank you so much. Shoved the card machine into our face. Yes. I ordered an item with Christmas delivery on 20th December and received an email confirmation. We also ensure all reviews are published without moderation. Perfect from start to finish. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. In just a few steps, we'll have it sorted. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thanks. You have 28 days to return your items and you'll need your original receipt or delivery note. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Next time it will be JD SPORTS for my next purchase. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. They have sent them back to me and are refusing a refund. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Return an item in Subscribe in print, digital, or a great-value bundle. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Over 90 off RRP. It goes against our guidelines to offer incentives for reviews. Just noticed that the box they have sent them in isn't for the correct trainers. Which are the instant chat and the WhatsApp!! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 28 Feb. Up to 60% off at Footasylum during the half term sale. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Still over 300 down! Order placed on Monday standard deliver paid for and the parcel arrived the next day. Why have i been rejected for my return as the item was faulty? I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. One very disappointed son this Xmas! Very disappointing.Would never order from them again! Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. It goes against our guidelines to offer incentives for reviews. To contact the Footasylum customer service team, start a live chat on the website. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Easy! Will not use again. Up to 60% off at Footasylum on selected women's t-shirts. Giving one star so I can leave this review. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. !spoke to Edge lane store about colours in crocs. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Companies can ask for reviews via automatic invitations. Help future customers by talking about customer service, price, delivery, returns & refunds. Why have i been rejected for my return as the item was faulty? Email never arrived so ended up going to a store on crutches to get a refund. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Manners cost nothing. High performance sneakers, trending streetwear and exclusive product weve got you. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. To break them up politely to ask for helpit was like I had sowrn at them. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. The lines are open from08:30 - 19:00. Shoved the card machine into our face. This time, however, when I ordered, their courier choice was Yodel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Change of mind returns accepted. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Perfect from start to finish. In November 2022 I placed an order with FootAsylum and it never came. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. In just a few steps, we'll have it sorted. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. That is great news that they arrived a day early!We hope to see you again very soon. Average Delivery Time. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Ordered some trainers at 10.30pm amd paid for next day delivery. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. They sent me trainers in a damaged box. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Was told that neither was possible because I didnt return them in the original shoe box! Tried to send Crocs back as they didnt fit my daughter. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. 1. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Perfect from start to finish. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. My son lost out on his Christmas presents as a result. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Ordered Nike trainers. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! You have disabled javascript in your browser, please enable. Simply follow our returns portal link below. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. They all fit perfectly. 10/10 will not be using footasylum again. . Hey Karl!Thanks for taking the time to leave us a review. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Ordered it on Monday and it was delivered on Tuesday. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Code Expires. 124.99. Here are 8 tips for writing great reviews. 10% off at Footasylum on first orders with this promo code. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. - Lisa Lynch, posted 1 year ago Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. One star as there is no 0 stars. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot, Inc. All rights reserved. To break them up politely to ask for helpit was like I had sowrn at them. !spoke to Edge lane store about colours in crocs. By continuing to use this website, you agree to the use of Cookies. Ordered it on Monday and it was delivered on Tuesday. Looks like they have found the nearest spare tatty box to send them out in. How are you today? Do you agree with Footasylum's 4-star rating? Also it was delivered to Republic of Ireland avoiding customs charges. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Suggested companies are based on peoples browsing tendencies. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. If you'd like to return your order, you can within 14 days of receipt. Footasylum. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. !spoke to Edge lane store about colours in crocs. Absolutely fuming with this company. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Ordered coats for 2 of my sons in the sale. We also ensure all reviews are published without moderation. Shocking service avoid disappointment. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Giving one star so I can leave this review. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. First and last time I will use this company. - Fred, posted 2 months ago Footasylum exchanges are only available in the UK. We also ensure all reviews are published without moderation. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. This is the last thing I buy from footasylum from here on. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan.

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