endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. /Tx BMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Each Smart Pass user only gets one replacement per calendar year. If a Clipper card is not used for six months, it can be deactivated. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Choose to stay logged in or to log out. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream So we just kept our Suica as well as our Icocaused in the Kansai. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Someone else may be able to use it. H*2T0T3415Rf& Opens in new window. I have a whole collection of stored value transit cards from many places! Authorize payment below. Stanford University. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. /Tx BMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. I no longer need to use Clipper. Location of mushroom dispensaries in Oakland? Donations of tickets with unused value of less than $1 can be made to local non-profits. You have to fill out a form. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. f Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream The site navigation utilizes arrow, enter, escape, and space bar key commands. . If a Clipper card is not used for six months, it can be deactivated. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 0 0 10.146 10.364 re Riders have 2 options for getting a refund: If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. How can I check my card balance or how much I was charged for a trip? Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Less than a cup of coffee. endstream endobj startxref 0 %%EOF 332 0 obj <>stream E\\y\F@B.DHR!"g/ Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. But alas, no longer on bART as they now wont let you exit like they used to. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Eventually, we got the refund. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Min of $5. /Tx BMC However, money added since then does not show on the account, as weve not used the cards. All Go Pass users should register their Clipper cards on Clippers website. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No. The Go Pass is also available to graduate students until December 31,2022*. E\\y\F@B.THH!*o* You can check your eligibility on our Go Pass and Smart Pass eligibility checker. 0.749023 g BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. How can I cancel my card and get a refund? /Tx BMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Clipper says it does not take funds away, even if the card goes unused for years. All rights reserved. For faster replacement, you also can pick up your replacement card at an in-person service location. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. You can have multiple adult cards associated with a single account. Here's what you need to know. f E\i\\ https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Pay With Up and Down arrows will open main level menus and toggle through sub tier links. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. All Access Digital offer for just 99 cents! endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream He started his journalism career as a sports editor in Iowa in 1975. H*2T0T3415Rf& Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. EMC You can have multiple adult cards associated with a single account. E\i\\ Options to Oakland Airport from Union Square. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. E\\y\F@B.THH!*o* How can I manage the account on their behalf? I dont think you can get back the basic Suica fee either. 0 0 10.1455 10.364 re endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. /Tx BMC Graduate students are not eligible for a free Go Pass after this date. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. A Station Agent canhelp process a ticket refund request. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. So what you could do is to rack up a negative balance to offset the $3 fee. And Orca card. H*2T0T3415Rf& Key Clipper information translated to Chinese. After that, you need to tag on and off for each ride. BARTs Treasury Department will then process the refund. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Get Morning Report and other email newsletters. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Yes, you can manage your account using the Clipper app and in your mobile wallet. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p H237402VH2P0P04341Qf& Will the toll lanes reduce traffic jams? 0.749023 g Be sure to review the paper ticket fare chart at the station. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC EMC If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Key Clipper information translated to Chinese. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. If you forget to tag on and/or off, you will be subject to citation. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Your session is about to expire due to inactivity. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 2020, Metropolitan Transportation Commission. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> 0.749023 g It's just $3. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. OK to stay in Oakland for visit to San Francisco? (visit our Chase Center Servicepage New to Clipper? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. For more information, including fines, please see Caltrain's fare evasion policy. E\\y\F@B.THH!*o* H237402VH2P0P04341Qf& Yes, you can manage your account using the Clipper app and in your mobile wallet. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. H237402VH2P0P04341Qf& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Learn More But the other way is get you $$ back is to understand why they charged $3 in the first place. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. 0 0 10.1455 10.364 re Otherwise, you will be logged out automatically. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC Phone. No service to Chase Center atthis time,stay tuned for updates. Refund will be given as Returns shipping; 14 days: Money Back: . Clipper said they didnt have money in their accounts. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Registering your card protects your card balance and allows you to set up an online account. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. /Tx BMC Clipper Refunds: Only registered Clipper cards, are available for refunds. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Paper Tickets Clipper is the all-in-one transit card for the Bay Area. Transit pass . For details about how to apply for a refund, download theClipper Cancellation Form. /Tx BMC The Go and Smart Passesare non-transferable. Learn more about Clipper on your phone. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. 0 0 10.1455 10.364 re Other readers wrote of similar fears and refund frustrations. We recommend that you do. Choose to stay logged in or to log out. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC o American Express To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? If you have a Go Pass on one of these cards, please contact our office for a replacement card. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Only registered Clipper cards, are available for refunds. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. What do you recommend for getting this resolved? endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Registration is easy, and its free. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. f E\\y\F@B.DHR!"g/ All rights reserved. H*2T0T3415Rf& EMC We contacted Clipper and were instructed to write letters to get the refund on two cards. They are. That will show you the cost of each trip. IMPORTANT: Clipper cards will hold funds for . To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Your session is about to expire due to inactivity. For three bucks, just consider it a cheap souvenir. HD 0UR K(EP%xg:#6(=VU-zTqwn?p To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Choose to stay logged in or to log out. Clipper saves money. EMC If you are still having trouble with your Go Pass, please contact us at. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC BART will refundpaper ticketswith a remaining value greater than $1.00. Is there a way to purchase the card without paying the fee? 0 6 Then when you exit, Caltrains will tell you that you have a negative balance. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream $15.29. 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Note that only cash value can be directly transferred. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Due to observed delivery issues this is a less secure option. /Tx BMC Mail the ticket(s)toBART's Treasury Department. No they don't keep cash at the stations. 2020, Metropolitan Transportation Commission. f Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. If your card is registered, contact us so we can block your card from further use.

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