StudentUniverse UK has got you covered. Anyone can book with us, just not everyone will be able to get access to special discount student fares. One-way fares to non-US destinations can require special visas. No. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. No need to worry, your credit is associated with your original booking and not just your email address. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Are the prices I see on your site in U.S. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Maybe. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. However, ***** policy allows rescheduling of your flights until September 2023. Bad. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. payment or sold at an inclusive or total price: (a) transport (b) Visit the Travel Clinic website or speak to your travel consultant to make an appointment. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. You agree that you are bound by such additional terms and conditions. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. If this is not the case, you must let us know. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. 5 months later I am still trying to get my $900 back from this scam. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Please see your booking confirmation email for details of your booking provider and confirmation reference. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. When emailing us, make sure you include the invoice numbers of everyone in your party. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Travel insurance is also recommended by the Foreign and Commonwealth Office. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. All individuals departing from the United States of America must be in possession of a valid passport. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Our agents will give you full details of the itineraries before you book. Do not book a roundtrip flight only to use the return portion. Please contact us to see if your booking qualifies. :). However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. You can still book with StudentUniverse. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. We accept most major debit and credit cards. We will confirm the correct price with you at the time of payment. Give us a call back when you're ready to rebook. ago The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Sign up. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If your airline does appear to . If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. StudentUniverse AU has got you covered. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. However, sometimes the deal may not be available for all dates or to/from all airports. But ATOL protection does not apply to all travel and travel services. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). We will be fully responsible for the proper performance of the package as a whole. Vote. StudentUniverse is not responsible for providing you with this information. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Heres some answers to the top questions we are getting and information to help us help you faster. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Individual services and tour organiser packages. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). If you don't see a credit there, but think you have one, just give us a call. All airline tickets must be issued in the name of the passport/photo identity holder. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. The lead-named traveller must provide written notification. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . The credit will be for the remaining amount of your ticket. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. To use your promo code, enter it in the space provided on our checkout page. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Call us when youre ready to rebook and we can help you use credit. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Well be with you within a few days. A change to your student status will not impact your travel credit. To find the change rules for your flight ticket, look under the My Trips section of your account. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Details of these rights are published at EU airports and are also available from your airline. accommodation (c) vehicle rental or (d) other tourist services Travelers are responsible for ensuring that they have all necessary travel documents and visas. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. However, some countries (Iceland, Greece, etc.) Your travel credit can be found in My Wallet. Failure to produce either may result in the provider refusing to honour the reservation. No date changes are permitted outside of your tickets validity period. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Please check your airline's policy. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. You should also confirm departure times for each onward flight. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. You will need to input your traveling companions' details before entering your credit card information. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. you will be asked to show the childs full unabridged birth certificate. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You can also update your email address to a more permanent one on your account any time. We are a Member of ABTA, membership number W325X. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. We understand a lot of events have been cancelled due to concerns over COVID-19. These terms were last updated on 17 September 2018. comments . The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Write a Review. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Yes! If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Airlines can change the price of airfare very frequently based on a multitude of factors. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. The short answer is no. Some US states are also requiring COVID tests for travelers to enter. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. How do I change or cancel my flight ticket? Many airlines are reducing their scheduled offerings and some are cancelling service altogether. We will try to reach you again as soon as we can. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Were all working overtime to try and help as much as we can. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. We strive to resolve any dispute amicably. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. If your ticket was totally unused, itll be for the full amount of the original ticket. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Refund Policy. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). This page sets out the Terms and Conditions under which you . If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). So call once, get in line and hang tight! No, please dont! Please speak to one of our consultants for further details. On the ticket, they have a link to go to the website of the airline. No need to worry, your credit will still live in My Wallet. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. You should be aware that costs could increase closer to the departure date. Log in to your account on our website and go to My Wallet to view your credit. Your home country and destination country will likely have travel requirements. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. LAST UPDATED: March 3rd, 2023. It is entirely at the airlines discretion to provide you with a seat on a later flight. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us.

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